Support

Email support@landedpulse.com. We answer within 24 hours on business days. There is no phone queue and no chatbot in front of the queue; a person reads the message.

Privacy and data requests go to privacy@landedpulse.com so that they are handled under the timeframe the law sets rather than the support queue.

For a calculation question: the HS code, origin, destination and customs value you used, and what you expected instead. That is enough for us to reproduce the calculation exactly.

For a billing question: the account email. Do not send card details — we cannot see them and do not need them, since Paddle holds the payment relationship.

For a suspected data error: the rate you believe is wrong and the official source you are comparing against. A genuine data error is a defect we fix, and we restore the credit for the affected calculation.

We can explain how a figure in a report was derived, correct a data error, resolve a billing problem and restore a credit consumed without a report.

We cannot classify your goods under an HS code for you, advise on customs strategy, or tell you what a customs authority will assess. Classification is a determination with legal consequences and it belongs with you or your customs broker.

If you believe you have found a vulnerability, email support@landedpulse.com with "security" in the subject line and a description of the issue. Report it before testing further, and do not access data belonging to another account while investigating.

We acknowledge security reports within one business day and tell you what we found, whether or not the report turns out to describe a real issue. We do not run a paid bounty programme, and we say so plainly rather than leaving the question open.