Refund Policy

A credit is consumed at the moment a calculation completes and a report is produced. That report is the thing you bought, and it remains available in your account after the credit is spent. This is why the refund line falls where it does: unconsumed credits are refundable, consumed credits are not.

A calculation that is refused — because the route falls outside the covered scope, or because the input is invalid — does not consume a credit. You are never charged for a refusal.

Credits purchased outright and not yet consumed can be refunded within 14 days of purchase. Contact support@landedpulse.com with the account email; we confirm the unconsumed balance and pass the refund to Paddle, which returns the amount to the original payment method.

Where a purchase is partly consumed, we refund the unconsumed portion at the per-credit price paid, rather than refusing the whole request.

Cancelling a subscription stops the next renewal. It does not end the cycle you already paid for: your plan and its monthly allowance remain active until the end of that cycle, and calculations you run in the meantime are yours.

We do not pro-rate a partially used cycle, because the allowance for that cycle was granted in full at the start of it. If you cancel immediately after a renewal you did not intend, contact us within seven days and we will treat it as a billing error rather than a cancellation.

If a credit was consumed but no report was produced — a failure on our side — we restore the credit. You do not need to ask, and you do not need to prove it; the ledger records the debit and the missing report, and a restored credit is visible on your dashboard.

If a duplicate charge occurs — the same purchase billed twice — we refund the duplicate in full regardless of whether credits from it were consumed, because you never agreed to pay for it in the first place.

Credits consumed by completed calculations, where the report was produced and delivered. A report you disagree with is not a failed report: the estimate is derived from published tariff schedules and the report shows which ones. If you believe a rate is wrong, tell us — a genuine data error is a defect we fix, and we restore the credit for the affected calculation.

Monthly allowance credits that expired unused at the end of a billing cycle. The allowance is part of the subscription for that cycle, not a stored balance.

Email support@landedpulse.com from the address on the account, stating what you are asking to refund. We respond within 24 hours on business days. Paddle is the merchant of record and processes the refund itself, so the credit appears on your statement under Paddle.

Statutory rights of consumers are not affected by this policy. Where local law grants a stronger right than the terms above, that law applies.

Refund requests go to support@landedpulse.com. This policy takes effect on 2026-08-20 and is provided by LandedPulse.